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Public Lobby Attendant
Category: Restaurant
  • Your pay will be discussed at your interview

Job code: lhw-e0-90675005

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Wyndham Hotels & Resorts

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  160 Views, 0 Applications  
Public Lobby Attendant
The Lobby Attendant is responsible for maintaining high standards in all assigned lobby areas, public restrooms, special cleaning assignments and performing Room Attendant duties as necessary.

Education & Experience:

+ High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Physical Requirements:

+ Flexible and long hours sometimes required.

+ Medium work - Exerting up to 50 pounds of forced occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

+ Ability to stand during entire shift.

Wyndham Hotel Group is proud to be an Equal Opportunity Employer (M/F/D/V).

General Requirements:

+ Mustbe able to effectively communicate both verbally and written, with alllevel of employees and guests in an attentive, friendly, courteous andservice oriented manner.

+ Mustbe effective at listening to, understanding, and clarifying concernsraised by employees and guests.

+ Mustbe able to multitask and prioritize departmental functions to meetdeadlines.

+ Approachall encounters with guests and employees in an attentive, friendly,courteous and service-oriented manner.

+ Attendall hotel required meetings and trainings.

+ Maintainregular attendance in compliance with Wyndham Hotel Group Standards, asrequired by scheduling, which will vary according to the needs of thehotel.

+ Maintainhigh standards of personal appearance and grooming, which includes wearingthe proper uniform and nametag.

+ Complywith Wyndham Hotel Group Standards and regulations to encourage safe andefficient hotel operations.

+ Maximizeefforts towards productivity, identify problem areas and assist inimplementing solutions.

+ Mustbe effective in handling problems, including anticipating, preventing,identifying and solving problems as necessary.

+ Mustbe able to understand and apply complex information, data, etc. fromvarious sources to meet appropriate objectives.

+ Mustbe able to cross-train in other hotel related areas.

+ Mustbe able to maintain confidentiality of information.

+ Mustbe able to show initiative, including anticipating guest or operationalneeds.

+ Performother duties as requested by management.

+ Maintaina warm and friendly demeanor at all times.

Fundamental Requirements:

+ Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

+ Use proper two-way radio etiquette when communicating with other employees.

+ Practice safe work habits to ensure safety to guests, fellow employees and self.

+ Handle items for 'Lost and Found" according to the hotel standards.

+ At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.

+ Report maintenance issues to Housekeeping Supervisor/Manager.

+ Be familiar with correct guestroom cleaning procedures to assist if needed.

+ Deliver any clean linen to assigned sections, if necessary.

+ Before leaving, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.

+ Vacuum guest corridors.

+ Keep hallways, public areas and closets neat and organized.

+ Maintain cleanliness and sanitation in public areas.

+ Maintain the stairwells to hotel standards.

+ Keep ash urns clean and filled with sand.

+ Ensure overall guest satisfaction.

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