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House Attendant
Category: Restaurant
  • Your pay will be discussed at your interview

Job code: lhw-e0-90675006

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Wyndham Hotels & Resorts

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  161 Views, 0 Applications  
House Attendant
The Lobby Attendant is responsible for maintaining high standards in all assigned lobby areas, public restrooms, special cleaning assignments and performing Room Attendant duties as necessary.

Education & Experience:

+ High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Physical Requirements:

+ Flexible and long hours sometimes required.

+ Medium work - Exerting up to 50 pounds of forced occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

+ Ability to stand during entire shift.

Wyndham Hotel Group is proud to be an Equal Opportunity Employer (M/F/D/V).

General Requirements:

+ Mustbe able to effectively communicate both verbally and written, with alllevel of employees and guests in an attentive, friendly, courteous andservice oriented manner.

+ Mustbe effective at listening to, understanding, and clarifying concernsraised by employees and guests.

+ Mustbe able to multitask and prioritize departmental functions to meetdeadlines.

+ Approachall encounters with guests and employees in an attentive, friendly,courteous and service-oriented manner.

+ Attendall hotel required meetings and trainings.

+ Maintainregular attendance in compliance with Wyndham Hotel Group Standards, asrequired by scheduling, which will vary according to the needs of thehotel.

+ Maintainhigh standards of personal appearance and grooming, which includes wearingthe proper uniform and nametag.

+ Complywith Wyndham Hotel Group Standards and regulations to encourage safe andefficient hotel operations.

+ Maximizeefforts towards productivity, identify problem areas and assist inimplementing solutions.

+ Mustbe effective in handling problems, including anticipating, preventing,identifying and solving problems as necessary.

+ Mustbe able to understand and apply complex information, data, etc. fromvarious sources to meet appropriate objectives.

+ Mustbe able to cross-train in other hotel related areas.

+ Mustbe able to maintain confidentiality of information.

+ Mustbe able to show initiative, including anticipating guest or operationalneeds.

+ Performother duties as requested by management.

+ Maintaina warm and friendly demeanor at all times.

Fundamental Requirements:

+ Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

+ Use proper two-way radio etiquette when communicating with other employees.

+ Practice safe work habits to ensure safety to guests, fellow employees and self.

+ Handle items for 'Lost and Found" according to the hotel standards.

+ At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.

+ Report maintenance issues to Housekeeping Supervisor/Manager.

+ Be familiar with correct guestroom cleaning procedures to assist if needed.

+ Deliver any clean linen to assigned sections, if necessary.

+ Before leaving, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.

+ Vacuum guest corridors.

+ Keep hallways, public areas and closets neat and organized.

+ Maintain cleanliness and sanitation in public areas.

+ Maintain the stairwells to hotel standards.

+ Keep ash urns clean and filled with sand.

+ Ensure overall guest satisfaction.

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